Refund policy
Each piece at Black White Gray is thoughtfully selected to become part of a lasting wardrobe. We encourage intentional purchasing and are always happy to answer questions prior to ordering to ensure your expectations are met before your order ships.
Returns are accepted up to 14 days after your order has been delivered to you. To request a return, please email returns@blackwhitegrayeveryday.com
Return Eligibility:
Items must be unworn, unused, unwashed, unaltered with original tags, and any original packaging that accompanied the merchandise when shipped to you. Returns that do not meet all of these listed criteria will not be accepted and refunded.
How To Return:
To begin a return, contact returns@blackwhitegrayeveryday.com listing your order number and items you are requesting to return.
Once your return is approved, items must be shipped within 14 days from when your ordered was delivered to you.
Please note:
- Return shipping and associated costs are the responsibility of the customer
- Items sent without prior approval will not be accepted
Approved returns should be sent to:
Black White Gray
P.O. Box 6014
Reading, PA 19610
Refunds:
Once your returned items have been received and inspected, you will be notified via email regarding approval. If approved, refunds will be issued to your original form of payment within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at returns@blackwhitegrayeveryday.com
Damages & Issues:
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us promptly so we can resolve the issue.
If confirmed, Black White Gray will cover return or exchange shipping costs.
Final Sale:
The following items are final sale and not eligible for return:
- All SALE items
- Items purchased at The Iron Bird
- Items purchased at pop-up events